Easy 14 day returns
We understand that sometimes, the order you've made simply doesn't work for you, returns are accepted within 14 days of receiving your order, provided that the items are in original condition and were purchased at full price. We will happily provide a refund (excluding shipping costs) on full priced items.
To request a return for your order, please email us at hello@hallofharper.com and please include your name, order number and what you wish to return.
Please read the below returns checklist before you submit a return. Due to the highly intimate nature of our products we maintain strict hygiene rules, please follow our checklist below to ensure you are eligible for a return. Otherwise you can read our our full returns policy here.
Your return will be either approved or rejected. If approved can receive either a refund or credit. The amount will be eligible for will be the amount you paid, minus the cost of shipping.
Items must be shipped within 2 business days of receiving your returns approval.
For more information regarding our returns policy please head to harperintimates.com/pages/shipping-returns
RETURNS CHECKLIST
- You contact us within the 14 day period to make a return.
- Once approved we will send you the shipping address for you to send your return to. Please include your return slip if you have it. If not, please write your name on a piece of paper and your contact email and order number so we can best find your order to finalise the return.
- If your item is faulty we will send you a pre-paid postage slip.
- Once we have received your item we will be able to either A) refund your order minus the shipping, or B) give you a credit for you to select the correct size or spend on something else.
- Your name
- Your order number, e.g. #1234
- Your return slip that came with your order, (if you have thrown this out or did not receive one, please write your name, email address and order number on a piece of paper to send back with your return.)
Due to strict hygiene regulations on intimate items please ensure your item is fit for return based on the following information.
Touch vibrating feather: once the hygiene seal on the box is broken due to the highly intimate nature of this product we are unable to accept this back.
Lingerie: must be returned with tags in place and must not be soiled (make-up, fake tan, deodorant or personal stains), we will deem these as unacceptable for return.
Hosiery: will not be accepted for return once hygiene seal is broken.
